Shipping Policy
Order Processing
Please allow 5 business days for us to process your order before dispatch. Business days exclude weekends and public holidays.
If an issue affects the processing of your order, we will contact you using the email address provided at checkout.
Delivery Time
Estimated delivery is 25–30 calendar days after dispatch.
This delivery period is in addition to the 5-business-day processing period. Please consider both periods when placing an order for a particular event.
Delivery estimates may be affected by customs inspections, public holidays, weather, or carrier disruptions. These estimates do not limit your rights if delivery is late or your order is lost.
Free Standard Shipping
We offer free standard shipping on all orders to destinations we currently serve. No minimum purchase is required.
No shipping discount code is needed. The free standard shipping option will be available at checkout.
Available destinations and delivery methods are displayed at checkout before payment. If your destination is unavailable, please contact us before ordering.
LEORVENA also covers applicable customs duties and import taxes as described below. Return shipping arrangements are explained in our Return & Refund Policy.
Customs Duties and Import Taxes
LEORVENA covers customs duties and import taxes applicable to orders delivered to destinations available at checkout. Customers are not responsible for additional customs duties or import taxes on delivery.
If a carrier or customs authority requests payment of these charges, please contact us promptly with your order number and a copy of the payment request. We will arrange payment or provide instructions to resolve the charge at our expense.
If you have already paid customs duties or import taxes for your order, send us the official receipt and proof of payment so we can verify and reimburse the amount.
Customs authorities may request information necessary to clear a parcel. Please provide accurate information when reasonably required and contact us if you need assistance. Customs clearance may affect delivery timing.
Order Tracking
Where tracking is available, we will email your tracking information after dispatch. Please allow time for the carrier to register the parcel and update its tracking system.
Delivery Address Changes
Please check your delivery address carefully before completing your order.
If you need to correct an address, email us as soon as possible with your order number and the correct address. We will assist where possible, but changes may not be available after dispatch.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, contact us with your order number. We will investigate and work with you to arrange an appropriate solution.
Where required by applicable law, you may set an additional reasonable delivery deadline and cancel for a refund if delivery still does not take place. This does not affect any right to cancel immediately in circumstances permitted by law.
Contact
Email:
wairhogsette267@outlook.com
Business address: Quai Tabary, 26300, France