Shipping policy

Thank you for shopping with LEORVENA. We offer free standard shipping on all orders to destinations we currently serve. No minimum purchase is required. Please review the information below for order processing, estimated delivery and tracking.

Order Processing

Please allow 5 business days for order processing before dispatch. Business days exclude weekends and public holidays.

If an issue affects the processing of your order, we will contact you using the email address provided at checkout.

Estimated Delivery

Estimated delivery is 25–30 calendar days after dispatch. This is in addition to the 5-business-day processing period.

Please consider both processing and delivery time when ordering for a wedding, celebration or other scheduled event.

Delivery estimates may be affected by customs inspections, public holidays, weather or carrier disruptions. If your order is delayed, please contact us for assistance.

Free Standard Shipping

Standard shipping is free on every order, with no minimum purchase required. No shipping discount code is needed.

Free standard shipping applies to all products and destinations we currently serve. Available delivery destinations and shipping options are shown at checkout. If your destination is unavailable, please contact us before placing your order.

LEORVENA also covers applicable customs duties and import taxes as described below. Return shipping arrangements are explained in our Return & Refund Policy .

Order Tracking

After dispatch, we will send a shipping confirmation email with tracking information where available. Please allow time for the carrier to register the parcel and update its tracking status.

If you cannot find your shipping confirmation, check your spam or junk folder, or contact us with your order number.

Delivery Address Changes

Please check your delivery address carefully before placing your order. If you need to make a correction, contact us as soon as possible with your order number and the correct address.

We will assist where possible, but address changes may not be available after dispatch.

Customs Duties & Import Taxes

LEORVENA covers customs duties and import taxes applicable to orders delivered to destinations available at checkout. Customers are not responsible for additional customs duties or import taxes on delivery.

If a carrier or customs authority requests payment of these charges, please contact us promptly with your order number and a copy of the payment request. We will arrange payment or provide instructions to resolve the charge at our expense.

If you have already paid customs duties or import taxes for your order, send us the official receipt and proof of payment so we can verify and reimburse the amount.

Customs authorities may request information necessary to clear a parcel. Please provide accurate information when reasonably required and contact us if you need assistance. Customs clearance may affect delivery timing.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, email us with your order number. We will investigate with the shipping provider and work with you to arrange an appropriate solution.

If tracking shows delivery but you have not received your parcel, check with household members, your building’s reception and any designated delivery location. Contact us promptly if the parcel is still missing so we can help investigate.

Delivery estimates do not limit any applicable rights concerning late delivery, lost parcels or refunds.

Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, contact us as soon as reasonably possible. Include your order number and, where possible, photographs of the item and packaging to help us resolve the issue.

Returns & Cancellations

To request cancellation before dispatch, contact us as soon as possible. Once an order has been dispatched, we cannot stop shipment.

For return eligibility, return shipping and refund information, please review our Return & Refund Policy .

Contact Us

LEORVENA Customer Support
Email: wairhogsette267@outlook.com

Please include your order number when contacting us about an existing order.