Refund policy
Return & Refund Policy
At LEORVENA, we want you to feel confident about your purchase. Please review the information below if you wish to cancel an order, return an item, or request a refund.
Order Cancellations
If you wish to cancel an order, email wairhogsette267@outlook.com as soon as possible and include your order number.
Cancellation requests may be accommodated before order processing begins. Once processing has started, cancellation may no longer be possible. If we confirm your cancellation, we will issue a full refund.
Once an order has been dispatched, we cannot stop shipment. This does not limit any statutory cancellation or withdrawal rights you may have, including any right to withdraw before delivery. If your parcel is already in transit, contact us for instructions.
14-Day Returns
You may request a return within 14 calendar days after receiving your order. If items from one order are delivered separately, the period begins after you receive the last item.
To start a return, email wairhogsette267@outlook.com with your order number and the items you wish to return. A reason is optional for a change-of-mind return.
Please send the items back within 14 calendar days after notifying us that you wish to return them.
Item Condition
You may try on clothing to check its fit, appearance, and features, as you would in a store. Please return items clean, unwashed, unaltered, and without signs of wear beyond what is necessary to inspect them.
Please include original tags and packaging where available. Handling beyond what is necessary to inspect an item may result in a deduction reflecting its actual loss in value, where permitted by applicable law. This does not affect your rights regarding faulty or incorrectly supplied goods.
Free Return Shipping
LEORVENA covers standard return shipping costs for eligible returns. Contact us for a prepaid return label or another return arrangement at no cost to you.
We do not charge a restocking or return handling fee. If you choose your own shipping service, contact us first to confirm reimbursement arrangements.
Return Address
Please contact our customer support team at wairhogsette267@outlook.com to obtain the correct return address and shipping instructions before sending your return.
Do not send returns to our business address or the sender address on your package unless our team confirms that address for your return. Contacting us for shipping instructions does not limit any statutory cancellation or withdrawal rights you may have.
Damaged, Faulty, or Incorrect Items
If your item arrives damaged, faulty, or different from what you ordered, contact us as soon as reasonably possible. Include your order number and, where possible, photographs to help us resolve the issue.
We will arrange an appropriate solution, such as a replacement, repair, or refund, depending on the circumstances and your applicable rights. Necessary return shipping costs for these issues are covered by LEORVENA. The 14-day change-of-mind period does not limit your rights concerning faulty goods.
Refunds
Refunds are issued to the original payment method. We will notify you when your return has been received and your refund has been processed.
For a full-order return, we will refund the returned items and the original standard delivery charge, if paid. Additional charges for an upgraded delivery service are not refundable unless required by applicable law.
Refunds will be issued without undue delay and no later than 14 calendar days after we receive your return or withdrawal notice. We may withhold the refund until we receive the returned goods or evidence that they have been sent back, whichever occurs first.
Your bank or payment provider may require additional time to display the refund in your account.
Exchanges
If you would like a different size or color, contact us. We will confirm availability and explain the available exchange or return-and-reorder options before you send the item back.
Late or Missing Refunds
If you have received a refund confirmation but cannot see the credit, check with your bank or payment provider. If you still need help, email us with your order number.
Your Consumer Rights
This policy does not exclude or limit any mandatory consumer rights under applicable law. Where local law provides additional protections, those protections continue to apply.
Contact Us
LEORVENA Customer Support
Email:
wairhogsette267@outlook.com