Terms of sale

Last updated: November 3, 2026

These Terms of Sale apply to purchases made through leorvena.store. Please read them together with our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.

1. Store Information

Store Name: LEORVENA
Website: https://leorvena.store/
Email: wairhogsette267@outlook.com

2. Products and Availability

Please review the product description, selected color, size, quantity, and size guide before ordering. Products are subject to availability.

We aim to display products accurately. Colors may appear slightly different depending on lighting and screen settings. This does not affect your rights if an item is faulty or materially different from its description.

Unless the product listing states otherwise, jewelry, shoes, handbags, and other styling accessories are not included.

3. Prices and Payment

Product prices, the applicable currency, eligible discounts, and taxes collected at checkout are displayed before you submit payment. Please review your order total carefully.

Standard shipping is free on all orders to destinations we currently serve. No minimum purchase or shipping discount code is required.

Available payment methods are shown at checkout. Your bank or payment provider may apply currency conversion rates or transaction fees that are separate from our charges.

Promotions are subject to the conditions stated in the offer. Eligible automatic discounts should appear before payment. Please contact us if an advertised discount does not appear.

4. Orders

Please provide accurate contact, billing, and delivery information. An order confirmation acknowledges receipt of your order. If an item is unavailable or an issue prevents fulfillment, we will contact you to arrange an appropriate solution.

If we cannot fulfill an order for which payment has been collected, we will refund the amount paid for the unfulfilled order or items.

5. Order Changes and Cancellations

To request a change or cancellation, email wairhogsette267@outlook.com as soon as possible and include your order number.

Cancellation requests may be accommodated before order processing begins. Once processing has started, cancellation may no longer be possible. If we confirm your cancellation, we will issue a full refund.

Changes to items, sizes, colors, or delivery details are subject to the order’s processing status and cannot be guaranteed. Once an order has been dispatched, we cannot stop shipment.

This does not limit any statutory cancellation or withdrawal rights you may have, including any right to withdraw before delivery. If your parcel is already in transit, contact us for instructions.

6. Processing, Delivery, and Free Standard Shipping

Please allow 5 business days for order processing before dispatch. Business days exclude weekends and public holidays.

Estimated delivery is 25–30 calendar days after dispatch, in addition to the processing period.

Delivery estimates may be affected by customs inspections, public holidays, weather, or carrier disruptions. These estimates do not limit your rights concerning late delivery, lost parcels, or refunds.

We offer free standard shipping on every order to destinations we currently serve, with no minimum purchase. No shipping discount code is needed.

Available delivery destinations and shipping methods are displayed at checkout. If your destination is unavailable, please contact us before placing your order. Please review our Shipping Policy for further delivery information.

7. Customs Duties and Import Taxes

LEORVENA covers customs duties and import taxes applicable to orders delivered to destinations available at checkout. Customers are not responsible for additional customs duties or import taxes on delivery.

If a carrier or customs authority requests payment of these charges, please contact us promptly with your order number and a copy of the payment request. We will arrange payment or provide instructions to resolve the charge at our expense.

If you have already paid customs duties or import taxes for your order, send us the official receipt and proof of payment so we can verify and reimburse the amount.

Customs authorities may still request information necessary to clear a parcel. Please provide accurate information when reasonably required and contact us if you need assistance. Customs clearance may affect delivery timing.

8. Delayed, Missing, or Customs-Held Parcels

If your order has not arrived within the estimated delivery period, contact us with your order number. We will investigate with the shipping provider and work with you to arrange an appropriate solution.

If customs holds or refuses entry to a parcel, contact us so we can investigate and explain the available next steps. Where the order cannot be delivered, we will arrange an appropriate resolution, including a refund where required.

You will not be required to pay customs duties or import taxes that LEORVENA has agreed to cover.

9. Returns and Return Shipping

You may notify us of a change-of-mind return within 14 calendar days after receiving your order. If items from one order are delivered separately, the period begins after you receive the last item.

Please send the items back within 14 calendar days after notifying us that you wish to return them.

LEORVENA covers standard return shipping costs for eligible returns. We do not charge a restocking or return handling fee.

Contact wairhogsette267@outlook.com to obtain the correct return address, shipping instructions, and a prepaid return method or another agreed arrangement.

Do not send returns to our business address or the sender address on your package unless our team confirms that address for your return. Contacting us for shipping instructions does not limit your statutory cancellation or withdrawal rights.

Please review our Return & Refund Policy for the complete return process and item-condition requirements.

10. Refunds

Refunds are issued to the original payment method. For a full-order return, we refund the returned items and the original standard delivery charge, if paid. Orders shipped using our free standard shipping service have no original standard shipping charge to refund. Additional charges for an upgraded delivery service are not refundable unless required by applicable law.

For an applicable statutory withdrawal, refunds will be issued without undue delay and no later than 14 calendar days after we receive your withdrawal notice. We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, whichever occurs first.

Your bank or payment provider may require additional time to display the refund in your account.

11. Damaged, Faulty, or Incorrect Items

If an item arrives damaged, faulty, incorrect, or materially different from its description, contact us as soon as reasonably possible. Include your order number and, where possible, photographs to help us investigate.

We will arrange an appropriate remedy in accordance with applicable law and cover necessary return shipping costs. The 14-day change-of-mind period does not limit your statutory rights concerning faulty or non-conforming goods.

12. Consumer Rights

Nothing in these Terms of Sale excludes or limits mandatory consumer rights. Where applicable law provides additional protections, those protections continue to apply.

13. Contact Us

For questions about a purchase, delivery, customs charges, cancellation, return, or refund, please contact:

LEORVENA Customer Support
wairhogsette267@outlook.com